whq77 Terms & Conditions

1 General Terms

These Terms and Conditions ("Terms") set out the rules that apply to your use of the whq77 platform, including its website and mobile application (collectively, "the Platform"). By accessing the Platform, creating an account, or placing any bet, you confirm that you have read and accepted these Terms in full.

whq77 ("we", "us", "our") operates the Platform for players in the Philippines. These Terms are written in English and govern your relationship with whq77. If there is any inconsistency between a translated version and the English version, the English version will take precedence.

whq77 reserves the right to amend these Terms at any time. Updated Terms will be posted on the Platform with the effective date. Continued use of the Platform after changes have been posted constitutes acceptance of those changes. If you do not agree with any changes, you must close your account.

2 Eligibility

To register and use the whq77 Platform, you must meet all of the following conditions:

• You are at least 21 years of age.
• You are physically located in the Philippines at the time of accessing the Platform.
• You are accessing the Platform for personal , recreational purposes only and not on behalf of any third party.
• You are not an employee, contractor, or close family member of an employee of whq77 or any of its affiliated entities.
• You have not previously been excluded or banned from the Platform.

whq77 does not knowingly allow access from jurisdictions where online gaming is prohibited. It is your responsibility to ensure that using the Platform is legal in your location. whq77 accepts no liability if you access the Platform from a restricted jurisdiction.

3 Account Registration

To access the full features of the whq77 Platform, you must create a registered account. During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, contact details, and a valid payment method registered in your name.

Each individual may hold only one account on the Platform. Creating duplicate accounts – whether using the same or different personal details – is strictly prohibited. If whq77 identifies multiple accounts linked to the same individual, all duplicate accounts may be closed and associated balances may be forfeited.

• Your account credentials are personal to you and must not be shared with any other person.
• You are responsible for all activity that takes place under your account.
• If you suspect unauthorised access to your account, contact support immediately.
• whq77 may request identity verification documents (KYC) at any stage. Failure to provide requested documents within a reasonable time may result in account suspension.
• Account names must match the name on your registered payment method. Mismatches may cause withdrawal delays.

4 Deposits

All deposits on the whq77 Platform are processed in Philippine Peso (₱). Accepted deposit channels include GCash, Maya, and local Philippine bank transfers. The availability of specific channels may vary and is subject to change without prior notice.

Deposits must originate from a payment account registered in your own name. whq77 does not accept deposits made on behalf of another person. Funds deposited using a payment method that does not match your registered account details may be subject to additional verification or returned.

• Minimum deposit amounts may apply and will be shown at the time of transaction.
• Deposits are generally reflected in your account balance promptly once confirmed by the payment provider.
• whq77 is not responsible for delays caused by your bank, e-wallet provider, or network issues outside the Platform's control.
• Deposited funds may be subject to bonus wagering requirements if a bonus was active at the time of deposit. Review the relevant promotion terms before depositing.

whq77 does not accept credit cards or cryptocurrency as deposit methods. Only the payment channels listed on the Platform at the time of your transaction are available.

5 Withdrawals

Withdrawals are processed in Philippine Peso (₱) and must be made to a payment account registered in your own name. The name on your withdrawal destination must match the name on your whq77 account. Requests that do not meet this requirement will not be processed until the discrepancy is resolved.

Before processing a withdrawal, whq77 may require you to complete identity verification. This includes submitting a valid government-issued ID and proof of payment method ownership. This process is standard and applies to all players at certain thresholds.

• Minimum and maximum withdrawal amounts are displayed in the withdrawal section of your account.
• Processing times vary by payment channel and may take longer during peak periods or when additional verification is required.
• Active bonus funds that have not yet met the applicable wagering requirements cannot be withdrawn until those conditions are fulfilled.
• whq77 reserves the right to delay or withhold withdrawals pending investigation if there is any suspicion of fraudulent activity, bonus abuse, or breach of these Terms.

For full details on withdrawal methods, processing times, and minimum amounts, visit the Withdrawal page.

6 Bonuses and Promotions

whq77 offers various promotional offers to registered players from time to time. These may include welcome bonuses, reload bonuses, cashback offers, and VIP-related rewards. The availability, terms, and conditions of each promotion are specific to that offer and will be detailed on the relevant promotion page.

General rules that apply to all bonuses and promotions on the Platform unless stated otherwise include the following:

• Bonuses are available only to players who have completed the required registration and verification steps.
• Each promotion is available to one eligible player per household, IP address, device, or payment method.
• Bonus funds are separate from real-money funds. Wagering requirements must be met before bonus-derived winnings can be withdrawn.
• whq77 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Any attempt to exploit or abuse bonus offers – including through multiple accounts, collusion, or systematic play patterns designed to circumvent wagering conditions – will result in the forfeit of the bonus and any associated winnings.
• Bonuses are non-transferable and cannot be exchanged for cash directly without meeting the applicable conditions.

For current promotions available to whq77 players, visit the Promotions page. VIP members may have access to exclusive offers through the VIP programme.

7 Gameplay Rules

All games available on the whq77 Platform use certified Random Number Generator (RNG) technology or are operated by third-party live game providers. Game outcomes are determined independently of bet size, account history, or any other player-specific variable.

whq77 acts as an intermediary platform for games supplied by third-party providers. The mechanics, return-to-player (RTP) percentages, and rules for individual games are set by those providers and are not modified by whq77 after delivery. Players are encouraged to review individual game rules within the game interface before wagering.

• Bets placed and accepted by the system are final. whq77 will not reverse a valid bet result.
• In the event of a technical malfunction during a game round, the affected round may be voided and stakes returned to the player's account. whq77's decision in such cases is final.
• Games available on the Platform include slots, live casino tables (baccarat, blackjack, roulette), fish shooting games, sports betting, eBingo, and online poker, subject to availability in your region.
• Sports betting outcomes are determined by the final result of the relevant event, as recognised by the applicable governing body. whq77 reserves the right to void markets where results cannot be officially confirmed.

8 Player Conduct

All players are expected to use the whq77 Platform in good faith and in accordance with these Terms. The following actions are strictly prohibited and may result in immediate account suspension, permanent ban, and forfeiture of balances:

• Creating or using more than one account on the Platform.
• Providing false, misleading, or incomplete information during registration or verification.
• Using automated tools, bots, scripts, or any software designed to gain an unfair advantage over the Platform or other players.
• Colluding with other players to manipulate game or betting outcomes.
• Deliberately exploiting software bugs, glitches, or errors to obtain funds or benefits not intended by the Platform.
• Engaging in money laundering or using the Platform to process funds derived from illegal activity.
• Harassing, threatening, or abusing whq77 support staff or other users through any communication channel.

9 Responsible Gaming

whq77 is committed to promoting responsible gaming practices. Gaming on the Platform is intended to be an entertaining activity, not a means of generating income or solving financial problems. There is always a risk of financial loss involved, and no strategy guarantees a win.

The Platform provides tools to help players manage their gaming activity responsibly. These include deposit limits, which allow you to cap the amount added to your account over a defined period, and self-exclusion options for players who feel they need a break from the Platform.

• Players who wish to set deposit limits or activate self-exclusion can do so through account settings or by contacting support.
• Self-exclusion periods are binding for the duration chosen. Early reversal requests may not be accommodated.
• whq77 will not knowingly send promotional communications to players who have activated self-exclusion.
• If you are concerned about your own or someone else's gaming behaviour, please visit our Responsible Gaming page for guidance and resources.

All players must be 21 years of age or older. If you believe you may have a problem with gambling, please seek support from a qualified counsellor or helpline. Gaming should remain enjoyable and within your personal budget at all times.

10 Privacy and Data

whq77 collects, stores, and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy.

Personal data collected during registration and verification – including your name, date of birth, contact details, and identity documents – is used for account management, KYC compliance, and security purposes. This data is not sold to third parties.

• Your data may be shared with payment processors, identity verification services, and other service providers necessary for Platform operations.
• whq77 uses SSL encryption to protect data transmitted between your device and the Platform.
• You have the right to request access to, or deletion of, your personal data subject to legal and regulatory retention requirements.

For the full details of how whq77 handles your personal data, visit the Privacy Policy page.

11 Changes to Terms

whq77 reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. For significant changes, whq77 may also notify registered players through their registered contact details, though this is not guaranteed for every update.

It is your responsibility to review these Terms regularly. Continuing to use the Platform after an update has been published constitutes your acceptance of the revised Terms. If you do not accept the updated Terms, you must stop using the Platform and may request account closure through the support team.

12 Contact Us

If you have any questions about these Terms and Conditions, or if you need assistance with your account, the whq77 support team is available 24 hours a day, seven days a week.

You can reach support through the live chat feature available on the Platform or by writing to the support email address listed in the footer of this page. VIP members at higher tiers receive priority response times as part of their membership benefits.

For issues related to responsible gaming, account limits, or self-exclusion, please visit the Responsible Gaming page or contact support directly – these requests are handled promptly.