whq77 Privacy Policy

1 Information We Collect

When you create an account or use the whq77 Platform, we collect personal information across several categories. The scope of data collected depends on how you interact with the Platform.

We do not collect sensitive personal information such as political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes.

2 How We Use Your Data

The personal information we collect is used specifically for the purposes listed below. We do not use your data for anything beyond what is described in this policy without your separate consent.

• To create and manage your account on the whq77 Platform.
• To verify your identity in accordance with our Know Your Customer (KYC) requirements, which help prevent fraud and protect all players.
• To process deposits and withdrawals accurately and direct funds to the correct payment account registered in your name.
• To send transaction confirmations, account security alerts, OTP codes, and important service notifications to your registered mobile number or email.
• To review and investigate any suspected fraudulent activity, bonus abuse, or breach of our Terms and Conditions.
• To improve the Platform experience based on aggregated usage patterns – no individually identifiable data is used for this purpose.
• To send promotional communications where you have opted in, including updates on new games, bonuses, and whq77 VIP benefits.
• To comply with applicable legal and regulatory obligations.

Marketing communications are opt-in only. You can withdraw your consent at any time by contacting support or updating your notification preferences in your account settings.

3 Data Sharing

whq77 does not sell your personal data. We share information only with the categories of third parties described below, and only to the extent necessary to operate the Platform and comply with our obligations.

• Payment Processors: GCash, Maya, and local Philippine bank transfer services receive the financial details necessary to process your transactions. These providers operate under their own data protection obligations.
• Identity Verification Providers: Third-party KYC services may receive copies of identity documents to verify player age and identity. Data shared is limited to what is needed for verification.
• Game Providers: Third-party game studios and live casino operators receive a player session token to deliver gameplay. They do not receive your full personal profile.
• Platform Infrastructure: Cloud hosting and technology service providers used to operate the Platform may process data as part of their contracted role, under strict data processing agreements.
• Legal and Regulatory Authorities: We may disclose personal data to relevant authorities where required by law or in response to a valid legal request.

4 Data Security

whq77 uses a combination of technical and procedural measures to protect your personal information from unauthorised access, loss, or misuse. These include SSL/TLS encryption for all data in transit, secure server infrastructure, and access controls that limit who within the organisation can view personal data.

Your account is protected by a password of your choosing along with OTP verification for login and certain sensitive actions. We strongly recommend using a unique, strong password and never sharing your OTP with anyone – including whq77 support staff, who will never ask for it.

• All connections to the whq77 Platform are encrypted using SSL.
• Payment data is handled through compliant payment providers and is not stored in plain text.
• Access to personal data within whq77 is restricted to personnel who need it to perform their role.
• If you suspect your account has been compromised, contact our support team immediately so we can secure it.

5 Cookies and Tracking

whq77 uses cookies and similar tracking technologies to keep the Platform functioning correctly and to understand how players use it. Cookies are small data files stored on your device when you visit the Platform.

• Essential Cookies: Required for the Platform to function. These handle session management, login state, and security. They cannot be disabled without breaking core features.
• Functional Cookies: Remember your preferences such as language settings and display options to improve your experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the Platform. This helps us identify and fix usability issues.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, though some features may behave differently. Essential cookies cannot be turned off as they are necessary for secure operation.

6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to handle any outstanding transactions, disputes, or regulatory requirements. The specific retention period for different categories of data may vary:

• Account and identity information is retained for the duration of your account plus any legally required period following account closure.
• Financial transaction records may be retained for a longer period as required by applicable anti-money laundering and financial record-keeping obligations.
• Support communications are retained for a limited period to allow for follow-up and quality review.
• Technical and usage data collected automatically is retained in aggregated form and individual records are periodically purged.

When personal data is no longer required and there is no legal basis to retain it, we delete or anonymise it securely. You may request early deletion of your data by contacting support, subject to any retention obligations that override that request.

7 Your Rights

As a player on the whq77 Platform, you have rights over the personal data we hold about you. To exercise any of the following rights, contact the support team and we will respond in a reasonable timeframe.

• Right to Access: You can request a copy of the personal data whq77 holds about you.
• Right to Correction: If any information in your account is inaccurate or out of date, you can request that we correct it.
• Right to Deletion: You can request that we delete your personal data, subject to any legal or regulatory retention requirements that apply.
• Right to Withdraw Consent: Where data processing is based on your consent – such as receiving promotional emails – you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a request is being investigated.

We aim to handle all data rights requests promptly. Some requests – such as deletion while an account has an outstanding balance – may take additional time to resolve due to the steps involved.

8 Minors

The whq77 Platform is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under this age. If we become aware that an account belongs to a player under 21, the account will be closed and any associated data will be handled in accordance with this policy and applicable legal requirements.

If you believe that someone under the age of 21 has registered on the Platform, please contact our support team immediately so we can investigate and take the appropriate action.

9 Changes to This Policy

whq77 reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date. For significant changes that materially affect how we handle your data, we will make reasonable efforts to notify registered players through their registered contact details.

We recommend reviewing this page periodically so you remain informed about how your data is being managed. Continued use of the Platform after an updated policy has been published constitutes your acceptance of the revised terms.

10 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the personal data whq77 holds about you, our support team is available 24 hours a day, seven days a week.

You can reach us through the live chat feature on the Platform or by writing to the email address shown in the footer of this page. Data rights requests submitted through these channels will be acknowledged and handled in a reasonable timeframe.

For questions about responsible gaming, account limits, or self-exclusion, please visit the Responsible Gaming page or raise the matter directly with our support team.